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Senior Business Improvement Analyst

December 16, 2022

The Quality Department, Shared Services provides quality assurance services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company’), including but not limited to Cathay Pacific Catering Services (H.K.) Limited (‘CPCS’), Cathay Pacific Services Limited (‘CPSL’), Hong Kong Airport Services Limited (‘HAS’) and Vogue Laundry Service Limited (‘VLS’).


  • Lead and drive multiple projects to enhance operating efficiency, performance and cost effectiveness

  • Develop process improvement recommendations to achieve greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working through streamlining, standardization, centralization, automation and innovative solutions, etc.

  • Conduct operating process diagnosis using various research and analytical tools to bring out operation insight and identify process improvement opportunities to achieve operation excellence

  • Deliver training and coaching to transfer continuous improvement knowledge to people within the organization

  • Foster an improvement culture and implement a continuous improvement mindset in process and people in the organization

  • Perform any ad hoc duties as assigned by the Management


  • Degree holder in Business Administration, Logistics Management, Industrial Engineering or related disciplines

  • Minimum 3 years’ relevant experiencein managing continuous improvement projects

  • Demonstrate track record of successful projects with actual benefits

  • Lean Six Sigma Green Belt or equivalent training is preferred

  • Excellent mentoring and coaching skills, take initiatives to solve problems proactively

  • Good command of written and spoken Chinese and English

  • Candidates with less experience will be considered as Business Improvement Analyst

We offer a competitive remuneration package and full range of benefit. Interested parties please send your resume and with the application form attached via post, email to our Head of People.

Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong

Fax﹕(852) 2116 0523


Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

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