Quality Specialist - Ground Handling Services
December 16, 2022
The Quality Department, Shared Services provides quality assurance services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company’), including but not limited to Cathay Pacific Services Limited (‘CPSL’), Hong Kong Airport Services Limited (‘HAS’) and Vogue Laundry Service Limited (‘VLS’).
Responsibilities
Ground Operations
Assist in monitoring ground operations service delivery standards of the Company
Plan and monitor performance check on ground services related areas to ensure ongoing conformance with the relevant recognized and industrial standards and prepare relevant statistics for management review
Assist in writing up all ground services related operating procedures for the Company and customer airlines and revise such from time to time
Coordinate and participate in internal/external audits on ground services related areas
Emergency Response Plan and Business Continuity Plan
Assist in developing and reviewing Company’s Emergency and Accident (‘E&A’) Procedures and conduct relevant drills and exercises when necessary
Organize and participate in emergency and accident exercises for customer airlines or external organizations e.g. Airport Authority
Plan and conduct E&A briefing
Assist in developing and implementing Emergency Response Plan (‘ERP’) and Business Continuity Plan (BCP) in warehouse and ground operations and revise such from time to time
Quality Assurance Programme
Ensure and maintain quality system requirements that are in line with the corporate quality policy
Maintain and implement an internal audit and outsource provider oversight programme covering all functional activities and quality, safety and security related processes
Assist in the effective project management of ISAGO Standards implementation
Assist in working with all relevant department section heads to create relevant documented procedures and policies manuals that comply with ISAGO or other industrial standards, local regulatory requirements and industry best practice
Perform any ad hoc duties as assigned by the Management
Requirements
Degree holder in Quality, Safety Management, ERP Training or other related disciplines
Minimum 5 years’ relevant airport operations experience, of which at least 2 years at supervisory level Have attended Internal Auditor training
Holding of valid Hong Kong Driving License Class 1 & 2 is an advantage but it is not a must
A good leader and able to motivate subordinates and to effectively interact with people from diverse backgrounds and levels
Good analytical skills, ability to work independently and under pressure with tight deadlines
Proficiency in computer literacy with knowledge in MS Excel, including formulas
Excellent command of written and spoken English and Chinese (Cantonese and Mandarin)
Candidates with less experience will be considered as Quality Supervisor - Ground Handling Services
We offer a competitive remuneration package and full range of benefit. Interested parties please send your resume and with the application form attached via post, email to our Head of People.
Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong
Fax﹕(852) 2116 0523
Email: recruitment@cpcs.com.hk
Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.