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General Manager Safety and Operational Risk Management

February 2, 2023

Safety & Operational Risk Management, Shared Services provides services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company’), including but not limited to Cathay Pacific Catering Services (H.K.) Limited (‘CPCS’), Cathay Pacific Services Limited (‘CPSL’), Hong Kong Airport Services Limited (‘HAS’) and Vogue Laundry Service Limited (‘VLS’). This position is responsible for overall co-ordination of safety and security, quality and business improvement, and sustainable development.


  • Ensure the development and application of a consistently applied safety risk framework and guidelines, in order to identify critical risk, and apply appropriate control mechanisms across all subsidiaries in line with Cathay group guidelines

  • Oversee the development and implementation of safety strategy in the context of Occupational Health and Safety, and safety in relation to Aviation Safety and ensure the compliance of all local regulations and airlines requirements

  • With direct reports, oversee the process of departmental and corporate management reviews for the purpose of reporting feedback from internal audit programmes of quality, safety and security systems to CEO of Subsidiaries and senior management including recommendations for improvement.

  • Act as SPOC responsible for overall co-ordination of all safety and operations risk management activities across all four subsidiaries

  • Review and approve security strategy in the context of protection of premises, guarding of restricted area, intrusion detection, crime prevention, cargo and merchandise security, and aviation security, including but not limited to compliance of the obligations of CPSL, HAS and CPCS under the Aviation Security Program, and other obligations imposed by the Airport Authority, Civil Aviation Department, and the standards imposed by customer airlines or other end customers Head of Safety and Security.

  • Set safety, security, and quality assurance strategy and goals / targets

  • Monitor compliance for the subsidiaries with legal requirements and conformance with companies and customers’ standards

  • Provide guidance and ensure consistently applied approaches to safety and security teams embedded within the subsidiaries. To include best practice sharing on safety management across all safety performance including for contractors, as well as providing support such as risk assessments and audits for security

  • Manage the total budget for the overall Safety and Risk Management Department to deliver required outcomes and meet corporate targets

Quality and Business Improvement

  • Oversee the development and implementation of corporate policy outlining the core quality system, quality assurance requirements pertaining to all operational functions supporting the quality outcomes with the subsidiaries. Conduct audits based on a defined scope and frequency aligned with subsidiary management

  • Provide LEAN leadership and guidance across subsidiaries. Work with subsidiary management to identify opportunities for business improvement, that could be addressed through similar techniques, and coordinate the assessment and implementation of solutions based on a business case

Sustainable Development

  • Development of sustainability strategy for all subsidiaries to be aligned with subsidiary leadership, built into ABRs, based on Cathay group sustainability objectives

  • Oversight of sustainability development team for all sustainability development activities across all subsidiaries, in line with the sustainability plan, applied consistently and based on sustainability benefits

Food Safety

  • Oversight with regards to meeting appropriate Cathay guidelines and ensuring senior management support and guidance to food safety team.

  • Supporting the food safety team to carry out their role for food quality assurance including product development, production compliance, process monitoring and control, compliance to regulations such as ISO 9000, and other food audit or compliance related activities

Laundry Quality

  • Oversight with regards to meeting appropriate Cathay guidelines and ensuring senior management support and guidance to laundry quality team.

  • Supporting the laundry quality team to carry out their role for quality control and investigation, provision of technical training, utilities monitoring and control, lab testing and control, textile / laundry consultancy working with overseas laundry associations and conducting other laundry audit or compliance related activities

  • Perform any ad-hoc duties as assigned by the Management


  • Degree holder in Occupational Health & Safety or other related disciplines

  • Minimum 10 years’ relevant working experience in safety and security management/Quality Management and / or Sustainability Management, of which 5 years in management level

  • Sound track record in planning, implementation of accreditation of new and existing certification schemes

  • Track record in developing and applying risk based control strategies and frameworks in operational environment

  • Able to display a strong presence and influence on all levels both internally and externally

  • Excellent command of written and spoken English and Chinese

We offer a competitive remuneration package and full range of benefit. Interested parties please send your resume and with the application form attached via post, email to our Head of People.

Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong

Fax﹕(852) 2116 0523


Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

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