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Customer and Commercial – Commercial Excellence Manager

March 16, 2023

Customer & Commercial, Shared Services provides services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company’), including but not limited to Cathay Pacific Catering Services (H.K.) Limited (‘CPCS’), Cathay Pacific Services Limited (‘CPSL’), Hong Kong Airport Services Limited (‘HAS’) and Vogue Laundry Service Limited (‘VLS’).


  • Manage risk and opportunity with good contract management practices

  • Standardise costing and updating cost database regularly across the product offerings for the four subsidiaries in both aviation and non-aviation sectors

  • Liaise with finance to drive down costing

  • Contribute to sales and marketing strategic decisions and playing a critical role in designing and monitoring commercial approach

  • Provide margin, business case and commercial performance analysis

  • Develop standard contract templates and responsible for commercial document management

  • Work horizontally within the Customer and Commercial team to drive alignment, execution, accountability and results with regard to commercial excellence

  • Actively work to improve processes through analyses and make recommendations around business execution

  • Perform any ad-hoc duties as assigned by the Management


  • Degree holder or above in business administration and sales or related disciplines

  • Minimum 8 years' relevant experience in market research and analytics, including at least 3 years at managerial level

  • Candidates with experience and network in aviation, cargo, ground handling, hotels, clubs, restaurants, catering and retail industry have a definite advantage

  • Strong business senses, commercial awareness, and planning and organization skills

  • Strong in negotiation, influencing, interpersonal and presentation skills

  • Work independently, self-motivated, proactive, energetic and customer-oriented

  • Outgoing and willingness to learn and take initiative

  • Able to work under tight timeline and pressure

  • Excellent command of written and spoken English and Cantonese. Mandarin would be an advantage

  • Proficiency in MS Word, Excel, PowerPoint and Chinese word processing

We offer a competitive remuneration package and full range of benefit. Interested parties please send your resume and with the application form attached via post, email to our General Manager People Subsidiaries.

Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong

Fax﹕(852) 2116 0523


Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

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