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Business Analyst

December 16, 2022

The Information Management Department, Shared Services provides professional Information Technology services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company’), including but not limited to Cathay Pacific Catering Services (H.K.) Limited (‘CPCS’), Cathay Pacific Services Limited (‘CPSL’), Hong Kong Airport Services Limited (‘HAS’) and Vogue Laundry Service Limited (‘VLS’).


  • Collect, understand and transmit business requirements for projects and translate the requirements into functional specifications and detailed test plans

  • Analyse and document business processes

  • Document workflows and results of business analysis and obtain sign-off from clients on the specifications

  • Recommend improvements and assist in streamlining and engineering the workflows and processes

  • Provide the link between the customer, development team and any third-party regarding software functionality, throughout the software development lifecycle

  • Design and execute the test scenarios and test scripts

  • Manage IT solution testing and release processes

  • Conduct software change impact analysis to support day to day management of change requests in relation to the project plans to ensure agreed deadlines are met

  • Produce weekly reports for the project manager showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies

  • Provide second level support for application related incidents if required

  • Handle problem management process for application related problems

  • Perform any ad-hoc duties as assigned by the Management


  • Degree holder in Computer Science, Computer Engineering, Information Management or other related disciplines

  • Minimum 5 years’ relevant working experience in IT software analysis and development in software and system design, development and system support, as well as outsourcing management gained from sizable organizations

  • Having proven track record of acting as a Business Analyst in major IT software projects from inception till transition (the whole software development cycle)

  • Familiar with Oracle database, real-time application, and web based JEE application

  • Familiar with Agile Scrum, DevOps, DevSecOps is a plus

  • Having air cargo terminal, ramp operation or laundry operation domain knowledge and working experience of testing management are preferred

  • Flexible to respond to changing priorities

  • Results orientated with good communication and interpersonal skills

We offer a competitive remuneration package and full range of benefit. Interested parties please send your resume and with the application form attached via post, email to our Head of People.

Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong

Fax﹕(852) 2116 0523


Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.

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