top of page

Safety and Operational Risk - Quality Specialist

August 17, 2023

Safety & Operational Risk Department, Cathay Subsidiary Services provides services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company’), including but not limited to Cathay Cargo Terminal ('CCT'), Cathay Pacific Catering Services (H.K.) Limited (‘CPCS’), Hong Kong Airport Services Limited (‘HAS’) and Vogue Laundry Service Limited (‘VLS’).


Ground Operations

  • Assisting in monitoring ground operations service delivery standards of the Company.

  • Planning and monitoring performance check on ground services related areas to ensure ongoing conformance with the relevant recognized and industrial standards and prepare relevant statistics for management review.

  • Assisting in writing up all ground services related operating procedures for the Company and customer airlines and revise such from time to time.

  • Coordinating and participating in internal/external audits on ground services related areas.

Emergency Response Plan and Business Continuity Plan

  • Assisting in developing and reviewing Company’s Emergency and Accident (‘E&A’) Procedures and conduct relevant drills and exercises when necessary.

  • Organizing and participating in emergency and accident exercises for customer airlines or external organizations e.g. Airport Authority.

  • Planning and conducting E&A briefing.

  • Assisting in developing and implementing Emergency Response Plan (‘ERP’) and Business Continuity Plan (BCP) in warehouse and ground operations and revise such from time to time.

Quality Assurance Programme

  • Ensuring and maintaining quality system requirements that are in line with the corporate quality policy.

  • Maintaining and implementing an internal audit and outsource provider oversight programme covering all functional activities and quality, safety and security related processes.

  • Assisting in the effective project management of ISAGO Standards implementation.

  • Assisting in working with all relevant department section heads to create relevant documented procedures and policies manuals that comply with ISAGO or other industrial standards, local regulatory requirements and industry best practice.

  • Performing any ad hoc duties as assigned by the Management

Candidates with more experience will be considered as Quality Specialist.


  • Degree holder in Quality, Safety Management, ERP Training or other related disciplines.

  • Minimum 5 years’ relevant airport operations experience, of which at least 2 years at supervisory level Have attended Internal Auditor training.

  • Holding of valid Hong Kong Driving License Class 1 & 2 is an advantage but it is not a must.

  • A good leader and able to motivate subordinates and to effectively interact with people from diverse backgrounds and levels.

  • Good analytical skills, ability to work independently and under pressure with tight deadlines.

  • Proficiency in computer literacy with knowledge in MS Excel, including formulas.

  • Excellent command of written and spoken English and Chinese (Cantonese and Mandarin).

  • Candidates with less experience will be considered as Quality Supervisor.

We offer a competitive remuneration package and a full range of benefits. To all interested applicants, please indicate the applied position on your resume and submit your application through one of the following channels:

1. In-person or by mail: Cathay Subsidiary Services - Talent Acquisition Team, People Department, Cathay Pacific Catering Services (HK) Limited, 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong, China.

2. Email submission: Submit your application via email to

3. Fax submission: Submit your application via fax to 2116 0523.

If you have any inquiries, please feel free to contact 2116 2257 / 2116 2237 to Talent Acquisition Team, People Department.

The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Pacific Catering Services Limited, Cathay Pacific Services Limited, Hong Kong Airport Services Limited and Vogue Laundry Service Limited (“Company”, “we” or “us”). Applicants not being invited for an interview within six weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.

bottom of page