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CEO Message

 

For the first 10 months of 2016, Hong Kong International Airport saw the pax volume growth 3.6% year-on-year. It has been an exciting year with our customers introducing new aircraft A350 and retiring B744. The new generation aircraft will significantly improve passengers’ inflight experience and fuel efficiency. With great pleasure, I would like to welcome Austrian Airlines (OS) on board CPCS since 6th September 2016, making our customer base up to 45, the ever highest number of customers in CPCS’ history.

Another important milestone is the completion of our new facility, which is physically connected to the existing plant. Some of our key departments including Accounting Services, Purchasing, Commercial, and Business Improvement have moved to the new facility in September.  The operation migration is planned to start after the X’mas peak. CPCS is well geared to meeting different customer requirements on service quality and capacity with sustainable development as the guiding principle.

We strive to be your most valuable catering partner; we took our customers’ feedback seriously to drive continuous improvement. We sincerely thank the customers sharing with us their valuable comments and suggestions which cover our customer care, security, service reliability and operational excellence in our Customer Satisfaction Survey. It is encouraging that over 96% of the participants in the survey were satisfied with the services provided by CPCS.  We must not be complacent and we have focused on areas where we could not meet our customers’ expectation.

We will soon enter into the new era in 2017. The UK voted in June to leave the EU that triggered series of economic and social impact not only in the UK but in other parts of the world. It is not clear what the country’s path to Brexit will actually mean. An unpredictable presidential race has ended with Donald Trump becoming the new US President-elect. How he is going to shape US domestic and foreign policy will also pose significant economic and social impact to the world. HK is also entering election year of Chief Executive. We are looking forward to facing the new challenges and opportunities. The year 2017 will mark our 50th anniversary. It is our great pleasure if you can join us to celebrate our success and together we create excellent results in the years to come.

In closing, I wish to sincerely thank you for your continued support and trust. I wish you and your loved ones the very best holiday season and New Year.    

Mrs. Jenny Lam
Chief Executive Officer

 

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